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The Atol-protected travel firm said it was working with the CAA to "assist affected customers and help them to find alternative holidays or organise cancellations and full refunds. Scores of Brits were left devastated by the news while some were left in the dark about whether or not their holidays are actually cancelled. Gav Peterson said: " FirstChoiceUK been told my package holiday I booked with you for 2 weeks time is cancelled because you were using Thomas cook flights.
Gita tweeted: "Hi, Rosie, When can we expect any updates?
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I DM you 3 hours ago. I want a confirmation that the holiday actually is cancelled. You made a public statement but I have not received any emails regarding my booking.
FirstChoiceUK been told my package holiday I booked with you for 2 weeks time is cancelled because you were using Thomas cook flights. As my original holiday was cancelled as the flights were with Thomas Cook I have booked another which will be on Thursday - the flights are with Easyjet to Spain, when can I check in for this please?
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Hi, Rosie, When can we expect any updates? People just want to know what is going on. FirstChoiceUK please can someone reply. Thank you just managed to speak with one of your colleagues at first choice the holiday has been cancelled. We were expecting first choice to offer a different flight and not cancel our holiday. Another said: " FirstChoiceUK please can someone reply. Some travel firms have been accused of "cashing in" on the Thomas Cook collapse which has left , Brits stranded abroad and 21, people without jobs.
A: Under the Civil Aviation Authority ATOL scheme all package hol customers can carry on and will be flown home as close to their original date as possible. See thomascook. A: Refuse. Hotels need to contact ATOL themselves. This time the flight destination screens were switched on and off in between an old episode of an American sitcom.
I had to ask when the food was coming, as it had been several hours since my last meal. Again, no water or wine was offered, only another cup of flavourless tea. It seemed that duty free sales came first, The flight was okay. First time in 5 years flying Thomas Cook, so was unsure if it would be as bad as the previous trip, We got to Glasgow Airport two hours and a half before takeoff, to be met with a queue of hundreds at the TC Desks, two checkin desks open, utter chaos, finally got booked in after an hour and 15 mins, They had to ask people on the Corfu flight to come forward as they would miss there flight if they had stayed in the queue, We got checked in, then up and joined the queues at Passport Control, got through eventually and got into the departure lounge in time to grab a cup of takeaway tea, as the flight started boarding, Not a good start, But the Flight left bang on time, 6.
But as for flights both were ok, home leg from Zante was 45 mins late, but no big deal.
1,616 • Bad
A low cost airline which provided a really good experience, especially given the very low price of the ticket. The flight departed one hour late, but caught up and arrived on time. Food was really good. The entertainment was limited, only a few movies, but good.
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Excellent flight for a cheap price. A of Smartlynx Airlines painted in Thomas Cook colours. The luggage had to be unloaded and matched up to the passengers then loaded again. Seat the most uncomfortable I have ever sat in, crammed in like sardines. No hot water on the flight so no tea or coffee, also ran out of ice halfway through the trip.
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Cabin crew were very pleasant but oddly had a rest break halfway through the flight. I will not fly on this airline again if I can help it. Absolute rubbish for the amount of money paid. Uncomfortable seats that do not recline and very hard. Angle of seat causes neckache, with only a handful of movies for free 6 and old.
No free beverages only with dinner:- tea, coffee no decaf, good job I had my own squash, pop and water. Came around twice for a long haul flight of 7.
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Thought we got sandwiches before we landed - a dismal flapjack and small cup of water. It was a decent airline. The seats where mildly uncomfortable though and the free food was disgusting except for the mousse you got in a pot and the lemon muffin as well. The flight staff were nice enough, they didn't talk much but there was one flight attendant who was nice. The food that was actually decent thought was expensive Seriously!
I guess this airline is sort of 'fly us if you are broke yet want to go on a holiday. Not good. Maybe would recommend to someone who doesn't have the money to fly with other, more expensive airlines. Absolute trash for the amount of money paid. Very hard, uncomfortable seats that cannot recline.
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Angle of seat causes neckache, broken handle on seat and only a handful of movies for free. Plug for headphones defective. Lack of free beverages. Absolutely unfit for a long haul flight of 10 hours.